ServiceNow Partners with Google Cloud
The cloud-based software maker ServiceNow Inc., has just announced its partnership with Google Cloud to make its Now Platform fully multi-cloud with the ability to support customers wherever their workloads reside – on-premises and across major cloud vendors.
According to the announcement, the first joint solutions are expected to include ServiceNow’s IT Operations Management (ITOM) native support for Google Cloud Platform. The partnership will also deliver real-time language translation in ServiceNow’s IT Service Management (ITSM) solution leveraging Google Cloud’s artificial intelligence (AI) and machine learning (ML) capabilities.
“Joint customers will get the best of both worlds: a seamless experience that maximizes the value of cloud investments and the ability to harness the power of artificial intelligence for everyday work. I look forward to continuing the drumbeat of innovation as we work together to make the world of work, work better for people,” said Pablo Stern, SVP and general manager of IT Workflows at ServiceNow.
ServiceNow said the ITOM integration for Google Cloud Platform will deliver new features in phases. The first phase focuses on visibility which is currently available. The second phase focuses on deployment policy and self-service provisioning, including support for Google Deployment Manager (GDM), and is expected to launch over the summer.
“This partnership is natural; Google Cloud and ServiceNow will deeply integrate, enabling enterprises to optimize their cloud investments. Our customers will be able to seamlessly connect what’s happening across IT and take action across Google Cloud,” said Kevin Ichhpurani, Corporate Vice President, Global Partner Ecosystem at Google Cloud.
With this partnership, ServiceNow and Google Cloud will also look out to develop additional AI and ML capabilities for document, speech and image understanding. Also, the dynamic translation feature will be available as part of ServiceNow’s New York platform release which is expected in few months.
According to analysts, this expansion may have a significant impact in making ServiceNow hit its $10 billion annual sales target. For the future, the partners plan to enhance these integrations as part of their joint roadmaps and expand into the areas of cloud cost reporting, optimization and governance.